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Fill out this quick contact form to get in touch with E.T. Lawson. Need something more specific? Get in touch with us on our general contact form here.

NOTE: If you are having a heat emergency, please call the office immediately. Do not use e-mail to alert us to an emergency. Thank you!











Flat Rate Billing

E.T. Lawson Offers GUARANTEED HVAC Service Featuring Flat Rate Billing

Not every comfort company out there can say they offer GUARANTEED HVAC service - but E.T. Lawson does. It's just another way we go the extra mile to exceed our customers' expectations. 

CERTIFIED TECHNICIANS

  • Our entire service department has received or is receiving the rigorous training necessary to obtain the national certification from the National Oilheat Research Alliance (NORA).
  • All of our service technicians have completed and passed the Refrigerant Transition and Recovery Program developed by the U.S. Environmental Protection Agency.
  • Our service department team receives continuing education in their related specialties.
  • We have been serving our Tidewater customers since 1919.
  • We are licensed and bonded.

 

GUARANTEED CUSTOMER SERVICES

  • Normal operation hours are from 7 a.m. to 7 p.m. Monday through Friday.
  • Our trip/diagnostic charge during normal business hours is $49.95.*
  • For after hours, our service/trip charge is $99.95.*

*Fees are waived with some service plans


GUARANTEED CUSTOMER BILLING

  • Our trip/diagnostic charge delivers to your home a trained service technician who will accurately assess the problem and give you an up-front cost to repair.
    • You always know the cost before the work begins.
    • You always have the right to decline the repair.
  • Up-front pricing is based on standard costs and times developed from a database of service calls from hundreds of companies and millions of service calls.
    • Our focus is to do it right - NOT bill you by the hour. The cost of the repair comes right out of the book.
  • All service repair work is guaranteed for one year.
  • All installation work is guaranteed for five years.