E.T. Lawson Offers GUARANTEED HVAC Service Featuring Flat Rate Billing
Not every comfort company out there can say they offer GUARANTEED HVAC service - but E.T. Lawson does. It's just another way we go the extra mile to exceed our customers' expectations.
- Our entire service department has received or is receiving the rigorous training necessary to obtain the national certification from the National Oilheat Research Alliance (NORA).
- All of our service technicians have completed and passed the Refrigerant Transition and Recovery Program developed by the U.S. Environmental Protection Agency.
- Our service department team receives continuing education in their related specialties.
- We have been serving our Tidewater customers since 1919.
- We are licensed and bonded.
GUARANTEED CUSTOMER SERVICES
- Normal operation hours are from 7 a.m. to 7 p.m. Monday through Friday.
- Our trip/diagnostic charge during normal business hours is $49.95.*
- For after hours, our service/trip charge is $99.95.*
*Fees are waived with some service plans
GUARANTEED CUSTOMER BILLING
- Our trip/diagnostic charge delivers to your home a trained service technician who will accurately assess the problem and give you an up-front cost to repair.
- You always know the cost before the work begins.
- You always have the right to decline the repair.
- Up-front pricing is based on standard costs and times developed from a database of service calls from hundreds of companies and millions of service calls.
- Our focus is to do it right - NOT bill you by the hour. The cost of the repair comes right out of the book.
- All service repair work is guaranteed for one year.
- All installation work is guaranteed for five years.